Dedicated, experienced hospitality professional with concrete organizational knowledge of hotel operations. Displays a calm disposition under stress; cooperative and trustworthy team player. Proven multitasking and operations support skills.
Designated and allocated hotel rooms according to guest requests, preferences, and occupancy controls.
Greeted and registered incoming guests. Processed guest folios, collected payments, and processed cash advances and refunds for airline crew members.
Balanced and verified the hotel’s accounting systems for the day.
Diverse hotel administrative expertise includes the ability to form exceptional interpersonal relationships across several departments and exhibit team -building skills.
Handled multiple projects simultaneously, while maintaining attention to detail in a challenging environment.
Maintained effective communication with other departments of the hotel to include front desk, event services, banquets, sales, and group housing. Also formed lasting professional relationships with clients and fellow associates.
Received multiple ‘Lasting Impressions’ coins for providing excellent service for guests and co-workers. Received the 2012 ‘Shining Stars’ award as a Rooms Controller. Extensive knowledge of Microsoft Office Suite, MICROS, and Adobe Creative Suite. Created a local area surface map that is frequently used by the Front Desk and Concierge as a tool to help guests. Successfully executed a communication system for use at the Front Desk, utilizing the iPad.