Raúl Miller

Rooms Controller

Marriott International |Boston, MA.

Designated and allocated hotel rooms according to guest requests, preferences, and occupancy controls.

Front Office Guest Service Representative

Marriott International |Boston, MA

Greeted and registered incoming guests. Processed guest folios, collected payments, and processed cash advances and refunds for airline crew members.

Night Auditor

The Belvedere Hotel | New York, NY

Balanced and verified the hotel’s accounting systems for the day.

Administration

Diverse hotel administrative expertise includes the ability to form exceptional interpersonal relationships across several departments and exhibit team -building skills. 

Time Management

Handled multiple projects simultaneously, while maintaining attention to detail in a challenging environment.

Communication

Maintained effective communication with other departments of the hotel to include front desk, event services, banquets, sales, and group housing. Also formed lasting professional relationships with clients and fellow associates.

Personal Strengths

Received multiple ‘Lasting Impressions’ coins for providing excellent service for guests and co-workers. Received the 2012  ‘Shining Stars’ award as a Rooms Controller. Extensive knowledge of Microsoft Office Suite, MICROS, and Adobe Creative Suite. Created a local area surface map that is frequently used by the Front Desk and Concierge as a tool to help guests. Successfully executed a communication system for use at the Front Desk, utilizing the iPad.